Operations Manager

Concentrix is a global leader in customer experience solutions and technology, serving clients across various industries with over 440,000 employees worldwide. With a strong presence in India across multiple delivery centers, Concentrix drives innovation in digital customer engagement and business performance solutions.

The Operations Manager will oversee end-to-end delivery operations for a strategic international client account, managing large teams and ensuring service excellence. This leadership role requires operational expertise, people management acumen, and the ability to drive continuous improvement in a fast-paced BPO environment.

• Manage operations for a 200+ FTE client account, ensuring SLA adherence and quality standards
• Drive operational excellence through process optimization, automation initiatives, and best practice implementation
• Lead workforce management, attrition control, and employee engagement initiatives to maintain team stability
• Conduct regular business reviews with clients, presenting performance metrics and improvement roadmaps
• Collaborate with cross-functional teams including quality, training, HR, and IT to resolve operational challenges
• Manage P&L accountability for the account, optimizing costs while maintaining service delivery standards

• 9+ years of experience in BPO operations with at least 4 years in operations management roles
• Proven experience managing large teams (150+ FTEs) in voice or non-voice processes
• Strong understanding of contact center metrics, workforce management, and quality frameworks
• Excellent client management skills with experience in stakeholder engagement at senior levels
• Demonstrated ability to drive process improvements and achieve operational efficiencies
• Graduate degree required; Six Sigma or Lean certification is a strong advantage
• Flexibility to work in rotational shifts and handle client escalations as needed

• Competitive package between ₹14L – ₹19L per annum
• Lead high-impact operations for Fortune 500 global clients
• Access to world-class training programs and leadership development opportunities
• Work in state-of-the-art facilities with comprehensive benefits and wellness programs
• Clear career progression path to senior leadership and multi-site management roles

This opening is not listed on any public job portal. It is a verified internal opportunity exclusively accessible through the website careerjump.co.in and directly apply to this job role. They also have similar job openings posted daily on their website. You can also join their WhatsApp Community for daily updates on verified internal job openings.