CRM Manager

Prestige Group is one of South India's leading real estate developers with a portfolio spanning residential, commercial, retail, hospitality, and leisure sectors. With over 35 years of experience, the company has delivered 290+ projects across 12 million square feet. Prestige is known for its commitment to quality, timely delivery, and customer satisfaction.

We are looking for a dynamic CRM Manager to drive customer relationship management and retention initiatives across our residential projects portfolio. This role involves managing post-sales customer journeys, ensuring seamless handover experiences, and building long-term relationships to drive referrals and repeat business.

• Manage end-to-end CRM operations for 5000+ residential customers across ongoing and delivered projects
• Design and execute customer engagement programs to enhance satisfaction and drive referrals
• Lead customer onboarding, possession processes, and post-sales service coordination
• Implement CRM systems and analytics to track customer interactions, feedback, and resolution metrics
• Collaborate with sales, construction, and customer service teams to resolve escalations promptly
• Drive customer loyalty programs, events, and community building initiatives for Prestige homeowners

• 7+ years of experience in CRM, customer success, or relationship management in real estate
• Strong understanding of residential real estate customer lifecycle and service expectations
• Experience with CRM platforms like Salesforce, Zoho, or similar tools
• Excellent interpersonal and communication skills with customer-centric mindset
• Ability to handle customer escalations with empathy and problem-solving approach
• Proficiency in data analysis and creating customer insights reports
• Bachelor's degree in Business, Marketing, or related field; MBA preferred

• Competitive package between ₹13L – ₹17L per annum
• Work with South India's most trusted real estate brand
• Drive customer experience initiatives impacting thousands of homeowners
• On-site role with exposure to diverse residential projects
• Opportunity to build and shape CRM strategy in a growing organization

This opening is not listed on any public job portal. It is a verified internal opportunity exclusively accessible through the website careerjump.co.in and directly apply to this job role. They also have similar job openings posted daily on their website. You can also join their WhatsApp Community for daily updates on verified internal job openings.